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Delivery & Returns

DELIVERY INFORMATION

We know how important it is to receive your order when you expect it. All orders shipped within the UK have a tracking number and we'll email you a link to your tracking information once your parcel has been shipped from our warehouse.

STANDARD DELIVERY - £2.95 (Royal Mail 48)

- Delivery is within 2-4 business days* from the day you submit your order.

FREE DELIVERY (Royal Mail 48)

- As Standard Delivery, but is FREE! Available on all orders over £29.99.

- Delivery is Monday to Saturday.

EXPRESS DELIVERY - £4.95 (Royal Mail 24 Tracked)

- Delivery is within 1-2 business days* from the day you submit your order.

- Delivery is Monday to Saturday.

*We aim to meet these delivery times but during busy periods deliveries may take a little longer.

WANT TO RETURN SOMETHING?

We hope that you are happy with any order you receive from us, however if you would like to return your order for a refund, you can return it to us within 30 days of receipt, providing they it is in original resalable condition.

Once returned you will be entitled to receive a refund, which will not include the cost of the original postage and packaging.We are unable to offer exchanges.

Please include the original packing slip with your return and send it to this address:

WaterShoeStore, W. Byers Limited, Barras Lane Industrial Estate, Dalston, Carlisle CA5 7LX

Returns will be processed within 5 working days of receipt.

RETURN CHECKLIST

Please make sure you respect the following criteria:

All returned items must be unworn, complete with original tags and packaging. The buyer is responsible for the return shipping costs. All Items must be returned in the original, resalable condition. Please make sure all returned items are well packaged, so as not to be damaged in the post. The items are your responsibility until they reach our warehouse, we can't take responsibility for items damaged or lost in the return transit, so please make sure you get proof of postage for your returned package. If you are returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. WaterShoeStore is not responsible for any return custom charges made. Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed, or delayed.

Any Problems? 

We hope that you are happy with your order from WaterShoeStore, however if there is anything amiss with your order, please let in touch so that we can sort it out. 

Use the Contact Us page to send us a message, or call us on 01228 217205

Have your order number handy so we can quickly find your order.